Altus Systems
Terms & Conditions
Please read these terms carefully. They govern your use of Altus Systems, our AI automation services, and our SMS communication policies.
SMS Messaging Terms & Compliance
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
1. Program Description
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Altus Systems through our website at www.altussystems.io, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions
You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to support@altussystems.io or call (804) 604-6380 during business hours.
4. Carrier Liability & Rates
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
- Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
- Age Restriction: You must be 18 years or older to participate in our SMS program.
Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy at www.altussystems.io/privacy
General Terms
This website (the "Site") is owned and operated by Altus Systems ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Altus Systems.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Altus Systems and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Altus Systems, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. Altus Systems shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at support@altussystems.io. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Termination & Governing Law
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Altus Systems operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
Refund Policy
Please review our policies regarding refunds, cancellations, and billing.
Setup Fees
All setup fees, onboarding fees, implementation fees, consulting fees, and custom development fees paid to Altus Systems are non-refundable once work has commenced.
Due to the nature of digital services, AI automation implementation, software configuration, workflow development, CRM setup, voice AI deployment, integrations, consulting, and customization work, significant time and resources are allocated immediately after a project begins.
Subscription Services
Any third-party software subscriptions, platform fees, communication fees, phone number fees, SMS fees, email fees, hosting fees, or usage-based fees are non-refundable and are governed by the respective third-party provider's billing policies.
Project Cancellation
Clients may cancel a project at any time by providing written notice.
If cancellation occurs after project work has begun, all payments made to date remain non-refundable.
If cancellation occurs before work has commenced, Altus Systems may, at its sole discretion, issue a partial refund minus any administrative, processing, consultation, or preparation costs incurred.
Completed Deliverables
No refunds will be provided for completed services, delivered work, configured systems, deployed automations, completed consultations, training sessions, strategy sessions, or digital deliverables.
Performance Disclaimer
Altus Systems does not guarantee specific business results, revenue increases, lead generation results, appointment volumes, conversion rates, advertising performance, search rankings, or any other financial outcomes.
Client results depend on numerous factors outside of Altus Systems' control, including market conditions, competition, sales processes, advertising budgets, business operations, and customer demand.
Chargebacks
By purchasing services from Altus Systems, you agree not to initiate chargebacks or payment disputes for services that have been delivered, partially delivered, implemented, configured, or made available to you.
Any chargeback initiated without a valid basis may be disputed using project records, communications, invoices, agreements, work logs, and delivery documentation.
Exceptions
Any refund granted by Altus Systems is provided solely at the company's discretion and does not create an obligation to provide future refunds under similar circumstances.
Contact Information
For billing questions or refund inquiries, please contact:
Altus Systems
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date. For any questions regarding these Terms of Service, please contact us at:
By using our website and services, you consent to these Terms of Service.
Have Questions About
Our Terms?
Our team is here to help. Contact Altus Systems with any communication, policy, or compliance questions.
